Shipping policy

Shipping Policy

Last updated: September 24, 2026

Thank you for shopping with Walls of Mood! Each print is made to order, and we want you to know what to expect while your artwork makes its way to you.

Made-to-Order Production

Our art prints and canvases are produced after an order is placed. Production time may vary depending on the product, order volume, and fulfillment location.

Because each item is made to order, production time is separate from shipping transit time.

Shipping Rates and Delivery

Shipping charges and available delivery options will be shown at checkout, where applicable.

Orders are produced and shipped through our fulfillment partners. The shipping carrier may vary depending on the product, fulfillment location, and destination.

Any delivery dates or timeframes provided are estimates rather than guarantees unless expressly stated otherwise. Actual delivery may be affected by production schedules, carrier operations, weather, customs processing, or other circumstances outside our reasonable control.

Shipping Destinations

We ship to destinations available through our checkout. Available shipping locations and rates may vary by product and fulfillment partner.

If checkout does not offer shipping to your address, please contact us before placing an order.

Tracking Information

When tracking is available, it will be provided after your order ships. Tracking updates may take some time to appear after the carrier receives the package.

Shipping Delays

If we are unable to ship your order within the applicable timeframe, we will contact you with the information and options required by law, including the option to cancel and receive a refund when applicable.

Lost or Damaged Packages

If your order arrives damaged or does not arrive as expected, please contact us at csharrison025@gmail.com so we can review the issue.

We generally seek to resolve these situations with a replacement first. Refunds will be provided where required by applicable law or as otherwise described in our Refund Policy.

Please retain the packaging and provide photos of any damage if available, as these may help us resolve the issue with our fulfillment partner.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible.

We will try to correct the address before the order ships, but changes may not be possible once production or fulfillment is underway.

If an address error is caused by us or our fulfillment partner, we will work to resolve it. Orders affected by an incorrect address supplied at checkout will be reviewed individually.

International Orders

For orders shipped internationally, customs duties, import taxes, or other destination-specific charges may apply. Any charges not collected at checkout may be the customer's responsibility, subject to applicable law.

Questions?

For shipping questions or help with an order, contact us at csharrison025@gmail.com.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.

Why this works as an interim policy: it matches our existing Terms and Refund Policy approach without making claims we haven't verified. The FTC requires online sellers to have a reasonable basis for their shipping representations and to provide the required delay, cancellation, and refund options when they cannot ship on time. 
Federal Trade Commission
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