Refund policy

Return & Refund Policy

Thank you for supporting Walls of Mood. Our art prints are produced on demand after an order is placed. This policy explains how we handle cancellations, returns, damaged or incorrect products, missing packages, and refunds.

1. Made-to-Order Products and Change-of-Mind Returns

Because our art prints are produced on demand, we generally do not accept returns or offer refunds for a change of mind, an accidental order, or a preference for a different artwork, size, or material.

Please review your selections and shipping information carefully before placing an order.

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once production has begun.

This policy does not limit any cancellation, refund, replacement, or other rights provided by applicable law.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from its description, or if you receive the wrong artwork, size, or material, please contact us.

We ask that you report the issue within 14 days of delivery so we can investigate and resolve it promptly. This is a requested reporting window, not a waiver of any rights or remedies you may have under applicable law.

Email csharrison025@gmail.com with your order number, a brief description of the issue, and clear photographs of the product, if available. Photographs of the shipping packaging may also help us investigate damage in transit, but we understand that packaging may no longer be available.

We generally seek to resolve verified issues by providing a replacement at no additional charge. If a replacement is unavailable or unsuitable, we will review the available refund or other remedy. We will provide any remedy required by applicable law.

Please contact us before sending a product back so we can provide instructions if a return is needed. We will not require you to pay return shipping for a verified incorrect, damaged, or defective product where applicable law requires us to cover that cost.

3. Lost or Missing Packages

If your package has not arrived, please contact us so we can review the tracking information and investigate with the fulfillment provider or shipping carrier as appropriate.

If tracking shows the package as delivered but you cannot locate it, we recommend checking the delivery location, confirming the shipping address, and contacting the carrier. Please also let us know so we can review the circumstances.

A delivered tracking status does not automatically determine the outcome of a missing-package claim. We will consider the available information and provide a replacement, refund, or other remedy where required by applicable law or otherwise appropriate under this policy.

4. Shipping Address Errors

Please check your shipping address carefully at checkout and contact us promptly if you notice an error.

If you provide an incorrect or incomplete address, we will make reasonable efforts to correct it before shipment when possible. Once production or shipping has begun, changes may not be possible.

Additional shipping costs resulting from an address error supplied by the customer may be the customer's responsibility, where permitted by applicable law. If an address or fulfillment error was caused by Walls of Mood or our fulfillment provider, we will work to correct the issue without charging you for that error.

5. Shipping Delays and Unfulfilled Orders

Production and delivery estimates are not guaranteed unless expressly stated otherwise.

If we cannot ship your order within the applicable timeframe, we will provide any delay notice, cancellation options, and refund required by law.

If we cancel an order because we cannot fulfill it, we will refund the payment collected for the canceled order in accordance with applicable law.

6. Refund Processing

When a refund is approved or required, we will issue it to the original payment method where possible, unless another method is required or agreed upon.

We will process refunds within the timeframe required by applicable law. The time it takes for the funds to appear in your account may also depend on your payment provider or financial institution.